Returns and refunds

You can return an item within 3 days of delivery if it is in good condition: unopened and unused, in its original sealed packaging with everything that came in the box. Message us first so we can approve it and tell you where to send it.

We do not pay money back for a returned item. We exchange it for another item from our shop of the same price or more, and you pay any difference. You pay the delivery cost of the return and of sending you the new item.

We cannot take back an item that is opened, used, installed or damaged after delivery, or that is returned after the 3 days, unless it is faulty.

If what arrives is not what you ordered, tell us within 3 days of delivery with photos or a short video, and keep the packaging. We exchange it for the item you ordered and collect the wrong one at our cost. If we cannot supply the item you ordered, we refund it in full.

If your order arrives damaged or incomplete, tell us within 3 days of delivery with photos or a short video, and keep the packaging. We replace the item and collect the damaged one at our cost. If we cannot replace it, we refund it in full.

Every product comes with its manufacturer’s warranty. The manufacturer sets the terms, and each warranty is listed on that manufacturer’s website for the product. We help you claim it, so it is easier and smoother for you. Message us on WhatsApp or email with your order number and what is wrong, and we take it from there.

Whether a fault is covered, and whether it is repaired, replaced or refunded, follows the manufacturer’s warranty terms.

The warranty does not cover damage from misuse, overload, water, lightning or power surges, repairs by anyone the manufacturer has not approved, or normal wear.

We pay money back only when an order is cancelled before it leaves us, or when we cannot supply the right item or replace a damaged one. We do not pay money back for an item that was delivered and returned: it is exchanged instead. Refunds go back the way you paid: to your card or bank account through Paystack, or by bank transfer to an account in your name. We start the refund within 7 working days of approving it. Your bank or Paystack can add a few days before the money shows.

We refund the full amount that is due and do not take off payment fees.

Message us on WhatsApp at +234 707 021 0497 or email support@sunstock.net with your order number and what happened.