Terms and Conditions

You can order as a guest or create an account with your email address and a password. Keep your password private. You are responsible for what happens under your account. Give us true details. We may close an account that is used for fraud or abuse. You must be 18 or over to place an order.

We take descriptions, specifications and photos from the manufacturers and from our own checks. A photo can differ a little from the item you receive.

Run-time figures on the site, in Find My Power and in the calculators are estimates, worked out as battery capacity divided by the power your appliances draw. They say “up to” because real use depends on your appliances, the weather and the age of the battery. They are guidance, not a promise.

Prices are in Nigerian naira. You pay the price shown at checkout.

The stock shown is our best information. If an item turns out to be unavailable, or a price on the site was plainly wrong, we tell you, and you can choose a replacement or a full refund. We do not have to honour an obvious pricing error.

When you place an order you offer to buy. We accept it when we confirm your payment. We can decline or cancel an order, for example when an item is out of stock, an address is outside our delivery range, or we suspect fraud. If we cancel after you paid, we refund what you paid.

For some orders we cannot work out the total automatically, for example with an address we cannot measure. We confirm the total with you first, and you pay after that. Professional installation is priced after your order and is not part of the order total.

You can pay by card or bank transfer through Paystack. Paystack handles your card details. We never see or store them. Paystack’s own terms apply to your payment.

Delivery areas, times and fees, and how to collect your order from our pickup point, are on the Delivery page.

You can return an unopened, unused item within 3 days of delivery, and we exchange it for another item. We do not pay money back for a returned item. We cannot take back an item that is opened, used, installed or damaged after delivery, or that is returned after the 3 days, unless it is faulty. We exchange an item that is not what you ordered, and we replace one that arrives damaged or incomplete.

Cancellations and everything else about refunds are on the Returns and refunds page.

Every product on our site comes with its manufacturer’s warranty. The manufacturer sets the terms, and each warranty is listed on that manufacturer’s website for the product.

We help you claim it, so it is easier and smoother for you. Message us with your order number and what is wrong, and we take it from there. Whether a fault is covered follows the manufacturer’s warranty terms.

A warranty does not cover damage from misuse, overload, water, lightning or power surges, repairs by anyone the manufacturer has not approved, or normal wear.

We arrange professional installation through installers we partner with. If something is wrong with an installation, tell us and we put you in touch with the installer to put it right.

Power equipment can be dangerous when it is installed or used wrongly. Follow the manual. Have a qualified person install any permanent system. Our sizing advice is based on what you tell us. Check it against your real appliances, especially those that draw more power when they start, such as fridges, pumps and air conditioners.

Nothing in these terms limits a right you have by law that cannot be limited. Beyond that, our liability for an order is limited to the price you paid for it, and we are not liable for indirect loss such as lost income. We are not responsible for a delay or failure caused by events outside our control.

The content, photos and design of this site belong to Sunstock or its licensors. Product names and logos belong to their owners. Please do not copy them without permission.

How we handle your personal data is in the Privacy policy.

We may update these terms. The version on the site when you place an order applies to that order.

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a complaint, contact us first. We aim to reply within 3 working days and to resolve it within 14 days. Disputes we cannot settle go to the courts of Lagos State.

support@sunstock.net · WhatsApp +234 707 021 0497